Shipping policy

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 7-10 days

4.2 Transit time internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

All orders are shipped not later than 5 working days of receipt Monday – Friday 8am 5pm (Eastern Standard Time). Orders received after 4PM on Friday, are due for processing by the following Monday. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched

4.5 Delivery Time Exceeded

If delivery time has exceeded the expected delivery time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link by email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged In Transit

If you receive a parcel that is damaged in transit, please contact our customer service with the next steps.