Refund policy
- Returns
To initiate a return of a Shopify order please contact shopcmp@cmpgroup.net and be sure to include order number, reason for return and any helpful reference information. If packaging or product damage, please submit pictures with description. A customer service representative will receive and review email inquiries usually within 24-48 hours and follow up with next steps to further process the return. Depending on the nature of the return, we will follow the below processes:
3.1 Return Due To Change of Mind
CMP will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customer’s expense and the customer will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed minus a 20% restocking fee. We will notify you once this has been completed through email. CMP will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
CMP will happily honor any valid warranty claims provided a claim is submitted within 90 days of receipt of items, unless there are otherwise stated terms in the packaging materials. Once notification of return is received and reviewed, CMP will provide an RMA# to the customer. Any return received without a CMP-provided RMA# is subject to denial of refund. Customers will be required to pre-pay the return shipping. Upon return receipt of items for a warranty claim, you can expect CMP to process your warranty claim within 7–10 business days. Once the warranty claim is confirmed, you will receive the choice of:
(a) a refund to your payment
(b) a replacement item sent to you (if stock is available)