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The CMP Group is the owner of https://shop.cmpgroup.net.
By placing an order through this online store you will be agreeing to the terms and conditions below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Prices are shown in US Dollars. All products sold on this site are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, when a backordered item becomes available we will ship the rest of your order. You will not be charged any additional handling for the second shipment.
All products are shipped using standard courier service or mail service. Shipping costs are calculated during checkout based on destination and either weight or order total depending on amounts. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.*
*Some products and/or cartons may be classified as oversized. CMP reserves the right to adjust the shipping costs or service level should the carton be reclassified by the carrier.
To initiate a return of Shopify order please contact shopcmp@cmpgroup.net and be sure to include order number, reason for return and any helpful reference information. If packaging or product damage please submit pictures with description. A customer service representative will receive and review email inquiries usually within 24-48 hours and follow up with next steps to further process return. Depending on the nature of the return will following the below processes:
3.1 Return Due To Change of Mind
CMP will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Once notification of return is received and reviewed, CMP will provide RMA# to customer. Any return received without CMP provided RMA# is subject to denial of refund. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to original method of payment. We will notify you of return/refund completion via email. (CMP) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
CMP will happily honor any valid warranty claims provided a claim is submitted within 90 daysof receipt of items, unless there are otherwise stated terms in the packaging materials. Once notification of return is received and reviewed, CMP will provide RMA# to customer. Any return received without CMP provided RMA# is subject to denial of refund. Customers will be required to pre-pay the return shipping, upon return receipt of items for warranty claim, you can expect CMP to process your warranty claim within 7 – 10 business days. Once warranty claim is confirmed, you will receive the choice of:
(a) a refund to your payment
(b) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 7-10 days
4.2 Transit time internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
All orders are shipped not later than 5 working days of receipt Monday – Friday 8am - 5pm (Eastern Time). Orders received after 4PM on Friday, are due for processing by the following Monday. Any Express shipping order MUST be submitted by 12pm ET to ensure same day processing. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched
4.5 Delivery Time Exceeded
If delivery time has exceeded the expected delivery time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link by email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you receive a parcel that is damaged in transit, please contact our customer service with the next steps.
7.1 Sales Tax
The order will be processed with any applicable sales taxes applied to the order total. Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and CMP encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to CMP at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at SalesInquiries@cmpgroup.net
